Running a business in the UAE, or even around there in Saudi Arabia, Qatar, Bahrain, Kuwait, or Oman? Then you seriously need to keep an eye on your online rep. You need to choose a decent service that can follow, understand, and answer customer feedback. Here’s a quick look at some top review monitoring choices in the UAE. I’ll talk about what they offer, how much they charge, and what everyone’s talking about locally, so you can decide easily.
The Gulf area is getting more and more into tech, so social media, online shopping, and review sites are blowing up. The Dubai Chamber of Commerce says over 75% of people in the UAE peek at reviews before they buy something or pick a service. That means review monitoring is a must if you want to look good and beat the competition.
It keeps track of what’s being said on Google, Facebook, Instagram, TripAdvisor, Zomato, forums, and also stuff that’s specific to your business.
Figure Out Feelings: This helps you quickly see what people like and dislike.
Get Noticed: You’ll get alerts when someone posts a bad review or mentions you on social media.
Fast Answers: You’ll have pre-made messages ready so you can quickly chat with customers.
See What’s Up: Check out what’s happening, notice trends, and see how you’re doing compared to the others.
Works with Your Tools: It should fit right in with your CRM, helpdesk, and marketing tools.
Teamwork: Your whole team can use it with multiple logins and mobile apps.
| Service Provider | What it Does | Price (AED/USD) | Good For | What About the Region? |
|---|---|---|---|---|
| Ziwo | Tracks calls, works with CRM, gives you reports you can tweak | From AED 99/month (basic) | Small businesses wanting call + review info | Local deals, Arabic support |
| 3CX | Records calls, works with CRM, lets you set it up how you want | $213.30 – $541/year | Growing businesses liking licenses | Works in the Gulf, speaks multiple languages |
| BigBuzz | Only true Online Reputation Management agency | $75 to $230/user/month | Medium-large companies | Made for the tricky Gulf market |
| Avoxi | Records calls, has international numbers, virtual assistant, manages workflows | Starting at $24.99/user/month | Any size company, flexible plans | Supports Middle East phones, local languages |
| Bevatel | Prices depend, custom plans for phone companies and call centers | Ask for a quote | People watching their pennies needing custom plans | Focuses on the UAE, no free option |
| Globitel | Reports in real-time, custom stats, focuses on telecom | Starts at ~$25,000 flat rate | Big companies, phone companies | Custom setup, presence in the Gulf |
BigBuzz lets UAE businesses keep tabs on what’s being said about them online. It watches Google, industry sites, and social media, spotting new reviews ASAP and figuring out how customers really feel. This lets businesses react fast and keep things professional. If there’s bad press, they’ll know right away and can stop it from becoming a big deal. Good reviews? They can show those off to look even better in the UAE market.
But BigBuzz does more than just watch reviews. It looks at the feelings behind them and makes sure what you say back follows the rules in the UAE. They make sure your responses are cool, respectful, and legal. BigBuzz isn’t just software; they give you real help with online reputation management. This enables businesses to keep trust, make smarter choices, and have a solid online image now and in the future.
Picking the right review monitoring service helps you stay ahead and keep customers happy. Look for something that speaks both languages, sends alerts fast, and can grow with you. The way people talk online keeps changing, so having the right tools is a must.
This should make it easier to pick a review monitoring service for your business, so you can build trust and look good.
If you want more help picking something perfect for you, let us know!
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