Online Reputation Management Agency in Dubai – BigBuzz Media Services
Brands in Dubai function in a world where their entire image might be affected by one tweet, one post on Reddit, or one review. BigBuzz Media Services, based out of Dubai, is a specialized Online Reputation Management and Social Listening company that helps companies manage reviews, monitor conversations, correct poor sentiment, and create a solid, reliable online presence across platforms.
We pride ourselves on providing a 360° online safety layer for your business by managing Google Reviews, Reputation on Reddit & Quora, social media reaction management, crisis management, competitor benchmarking, and deep social analytics.
What Does an Online Reputation Management Agency Do?
In simple terms — we protect, manage and grow your brand’s digital image.
BigBuzz ORM Covers:
- Google, Glassdoor, Indeed, Trustpilot review monitoring
- Response management with brand-safe templates
- Social listing + real-time brand monitoring
- Reddit & Quora narrative management
- Crisis handling & escalations
- Influencer sentiment tracking
- Competitor sentiment gaps
- Crisis prediction & alerts
- Monthly sentiment & analytics reports
Why Brands in Dubai Need ORM More Than Ever?
Dubai is truly amongst the most competitive markets in the world. Viewers compare everything, refer a lot to reviews, and openly discuss brands on forums and social platforms.
90% of purchase decisions in UAE are influenced by online reviews and social conversations. If you don’t manage a reputation proactively, you are leaving your story to the mercy of strangers.
BigBuzz ORM Services (Deep Breakdown)
1. Reviews Management & Improvement
- Monitor reviews across Google, Glassdoor, G2, Trustpilot
- Draft on-brand responses
- Reduce negatives through resolution-based workflows
- Increase positives via review-generation campaigns
2. Social Listening & Brand Monitoring
Track brand mentions, competitors, keywords, hashtags & emerging trends across:
- Quora
- YouTube
- Blogs & forums
Get real-time alerts for negative mentions or crisis triggers.
3. Reddit & Quora Reputation Management
This is a capability very few agencies in the UAE offer.
We:
- Monitor threads
- Participate subtly
- Correct misinformation
- Promote positive narratives via community-safe content
- Manage brand conversations without violating community norms
4. Social Media Response Management
We respond to:
- DMs
- Comments
- Complaints
- Queries
- Dissatisfied customers
Using real-time SLAs and brand-safe tone guidelines.
5. Crisis Management & Damage Control
When things go wrong:
- Rapid assessment
- 4-hour response plan
- Containment strategy
- Negative content burial
- Multi-platform messaging
- Stakeholder coordination
6. Advanced Social Analytics & Deep Insights
Our analytics include:
- Sentiment analysis
- Category trends
- Response benchmarking
- Influencer impact study
- Share of voice analysis
- Competitor weakness mapping
This helps you understand your reputation score, and how to improve it.
7. Removal/suppression of Negative content
Our services include removing or suppression of damaging content from:
- Quora
- Youtube
- News portals
- Other common sites
This helps protect your image.
Why BigBuzz Is the Best ORM Partner for Dubai Businesses?
More than a decade of experience in ORM
Experience with SMEs, corporates, influencers, and enterprise brands
Specialist team for Reddit & Quora management
AI-powered analytics + human expertise
Only agency in the world to do end to end ORM
Zero long-term lock-in
Fast response management (avg. 5 min)
Case Study
How BigBuzz Improved a Brand’s Reputation Score by 41% in 90 Days
Client: Regional FMCG Brand
Problem: Negative Reddit conversations & dropping Google ratings
Solution:
- Deep sentiment analysis
- Root cause analysis
- Narrative corrections on Reddit & Quora
- Review generation campaigns
- Social media response optimization
Results:
- Google rating: 3.7 → 4.2
- Negative sentiment reduced by 38%
- Positive conversations increased by 52%
- Share of voice gained against competitors
Frequently Asked Questions
Q: What makes BigBuzz different from other ORM agencies in Dubai?
BigBuzz is the only agency in the world that provides a complete 360 degree of ORM Services, also specializes in Reddit & Quora reputation management, a space most ORM agencies avoid. We also provide real-time monitoring, deep analytics, and UAE-specific cultural understanding.
Q: How long does ORM take to show results?
Typically 30–90 days depending on the complexity, review volume, and sentiment score.
Q: Do you handle crisis situations?
Yes — our team offers rapid crisis response and containment strategy within 2–4 hours